Refund & Shipping Policy

All online orders made and purchased on the website are made when ordered. Therefore, it takes 2-3 weeks to process and make, then we ship. Please make sure that our process time is within your timeframe.

After we finish processing and making your order, the product shipping time will take 5-7 business days to arrive depending on the shipping service you choose to pay at time of checkout. This also varies based on the shipping courier and location.

Shipping time:

All orders are shipped during our business hours: Monday-Friday 12pm-4pm EST, excluding holidays and weekends.

PRODUCTION TIME: 2-3 weeks

Diva Designs is not liable for any shipping delays due to inclement weather, holidays, USPS delays, order verification or incorrect/incomplete addresses.

Diva Designs is not responsible for any lost or stolen packages.

If USPS tries to deliver your package and you were not at the given address, you are responsible to reschedule a redelivery with USPS or pick up at your local UPS location.

For all shipping or delivery issues: please contact USPS

Damages and issues:

Please inspect your order upon arrival and contact us immediately if the item is defected, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

REFUNDS:

NO REFUNDS or EXCHANGES